5. Cancellations, returns and problems

No additional voluntary change-of-mind return or exchange service is offered beyond rights required by applicable law. Nothing in these terms limits mandatory cancellation, withdrawal, refund or legal guarantee rights, including rights concerning faulty, misdescribed or undelivered goods. Event pickup alone does not remove any statutory right of withdrawal.

Before live merchandise sales begin, the applicable withdrawal procedure, return address and any return costs will be provided. For an order issue, email info@zuranevents.com with your order number and a description of the problem. Do not send full card details or security codes.

Ticket and competition-entry conditions will be provided separately when those services become available. Merchandise conditions do not replace them.